Scribo Holdings Pte Ltd Terms of Service
Updated 6th Feb 2026
Please read these terms of service ("Agreement") carefully before using the services offered by Scribo Holdings Pte. Ltd. (hereinafter referred to as “Scribo").
By visiting the websites or using the services of Scribo in any manner, you agree that you have read and agree to be bound by the terms and conditions of this Agreement to the exclusion of all other terms. If the terms of this Agreement are considered an offer, acceptance is expressly limited to such terms.
If you do not agree to all of the terms and conditions of the Agreement, you have no right to use Scribo websites or services. For clarity, third-party software may be available via Scribo websites or services (“third-party software”, for example via integration to Microsoft Teams or Google Classroom). Such third-party software is being provided by a third-party and not by Scribo, and Scribo has no responsibility. In addition to the terms of this Agreement with respect to third-party software, your use of such third-party software will be governed by the terms of any Agreement between you and such third-party.
Acceptable Use of the Service
Your use of Scribo is limited to internal, non-commercial, educational purposes. You must not use the service to engage in illegal, abusive, infringing, or fraudulent activity, attempt to gain unauthorised access to accounts or data, harvest credentials, crawl or scrape the service, or reverse engineer the software. These obligations sit alongside the other restrictions and warranties set out in this Agreement.
Acceptable Use for Students
To help you understand how to use Scribo safely and responsibly, we provide the following student-friendly guidance. This summary does not replace the full terms, but explains in plain language what is expected when you use Scribo.
When using Scribo, students agree to:
Be kind and respectful. Do not write anything rude, mean, embarrassing, or harmful. Your teacher can see your work at all times.
Protect your login. Keep your login and passwords private and do not share them or use someone else’s account.
Keep work appropriate. Upload only your own work, and do not copy from others or from AI.
Stay safe with personal information. Do not include private details, such as your home address, phone number or emails in your assignments.
Use Scribo responsibly. Do not try to break, hack, or interfere with Scribo.
Ask for help if something feels wrong by letting your teacher know if you see something upsetting or unsafe.
1. Access to the Service
The Scribo website (https://www.literatu.com or https://app2.scribolearning.com) and all other websites and domain names affiliated with Scribo, and any other linked pages such as https://app.scribolearning.com, https://app.visionworkbooks.com, features, content, or application services offered from time to time by Scribo (collectively, the "website") are owned or operated by Scribo.
Subject to the terms and conditions of this Agreement, Scribo may provide certain services through the website (the “services”), as described more fully on the website. You may only use the services for your internal, non-commercial, educational use. The term "services" shall include, without limitation, any service Scribo performs for you and the content offered by Scribo on the website.
Scribo may change, suspend or discontinue all or any part of the services at any time. Scribo also may impose limits on certain features and services or restrict your access to parts or all of the services without liability. Scribo reserves the right, in its sole discretion, to modify this Agreement at any time by posting a notice on the website, or by sending you a notice via email. You shall be responsible for reviewing and becoming familiar with any such modifications. Your use of the services or the website following such notification constitutes your acceptance of the terms and conditions of this Agreement as modified.
You represent and warrant to Scribo that you are of legal age to form a binding contract (or, if you are a minor, you have your parent's permission to use the services, and your parent has read and agrees to this Agreement on your behalf).
If you are accepting this Agreement on behalf of an institution, company or other legal entity, you have the authority to bind that institution, company or legal entity to this Agreement. You also certify that you are legally permitted to use and access the services and take full responsibility for the selection and use of and access to the services. This Agreement is void where prohibited by law, and the right to access the services is revoked in such jurisdictions.
You shall be responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access, or otherwise use the services, including, without limitation, hardware, software, and internet service. You shall be responsible for ensuring that such equipment or ancillary services are compatible with the services.
2. Use by Children
Scribo collects limited personal information from minor students, but only where that student's parent/guardian, school, district, and/or teacher has contracted with Scribo to collect personal information from students for the use and benefit of the learning environment. Where required under applicable law, parental or guardian consent is obtained and managed by the school or relevant education authority through their established enrolment and consent processes, which Scribo accepts as valid authorisation for student use.
If you are a student, please do not send any personal information about yourself to us, other than what we request from you when you sign up for the services. If we learn that we have collected personal information from a student without parental consent being obtained by his or her school, district, and/or teacher, or if we learn a student has provided us personal information beyond what we request when he or she signs up for the website, we will delete that information as quickly as possible.
If you believe that a student may have provided us personal information beyond what is requested when signing up for the website, or that a student's school, district, or teacher has not required parental consent prior to our collection of any personal information, please contact us using the contact at "18. Contact" below.
3. Additional Terms
For information regarding Scribo's treatment of personally identifiable information, please review Scribo's current privacy policy available by clicking 'Privacy' above.
If you are accessing the services on behalf of a school, college or district, you will only grant access to teachers and staff members who are current employees of your school, college or district. Upon termination of a teacher or other staff member's employment with you, you will require such individual to cease using all access permission he or she has in his or her possession and you will retire their Scribo account using administration pages available to your school. If at any time you learn a user of the services claims to be affiliated with your school, college or district who is not, in fact, affiliated with your school, college or district, you will notify Scribo immediately.
If you are accessing the services on behalf of a school, college or district in the USA, you represent and warrant that you are solely responsible for complying with the child online privacy protection act ("COPPA"), which requires parental consent for online collection of personal information from children under 13.
You must obtain advance written consent ("consent") from all parents whose children will be accessing the services. You are responsible for understanding how any third-party software that you use on behalf of yourself or other users may collect and use information of users of the Scribo's services, and you must also obtain consent from all parents whose children will be using any such third-party software that you use. When obtaining consent, you must provide parents with a copy of our privacy policy (located on this page by clicking Privacy above). You must keep signed consents on file and provide them to Scribo upon our request.
If you are accessing the services as a parent, the following terms also apply to you:
A. You will only use access provided to you by your child or children's teacher(s).
B. You understand that your acceptance of this Agreement indicates that you are agreeing to these terms both on your own behalf as well as on behalf of your child or children who use the website.
4. Services Content
Content provided under the Service is intended solely for the personal use of users and may only be used in accordance with the terms of this Agreement. All materials displayed on the website (including, but not limited to text, graphics, articles, photographs, images, illustrations (also known as the "content") are protected by copyright and other intellectual property laws.
You shall abide by all copyright notices, trademark rules, information, and restrictions contained in any content accessed through the services, and shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, display, licence, sell or otherwise exploit for any purposes whatsoever any content or third-party submissions or other proprietary rights not owned by you:
(i) without the express prior written consent of the respective owners, and
(ii) in any way that violates any third-party right.
This website and all content, software, apps, materials, and services made available through it are protected by applicable copyright and related laws, including the laws of Singapore, international treaties and conventions, and—where relevant—the laws of other countries. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this section 4), create derivative works based on, distribute, perform, display, or in any way exploit, any of the content, software, materials, or services in whole or in part.
You shall not store any significant portion of any content in any form. Copying or storing of any content other than personal, non-commercial use is expressly prohibited without prior written permission from Scribo or from the copyright holder identified in such content's copyright notice. You shall not link to the website without Scribo's prior written consent, except in accordance with the terms of this Agreement.
Where you generate or upload new content on the website or services ("User Content"), you retain the ownership in the intellectual property that is generated. By posting or otherwise providing User Content to or through the website, you grant Scribo (and its successors and assigns) a non‐exclusive, royalty‐free, transferable, worldwide license and right to use, display and otherwise make available the User Content on the website for the purpose of providing the services.
Where you have also actively chosen to share the User Content with other users of the website, you grant Scribo (and its successors and assigns), and any other such users with whom the User Content is shared, a non‐exclusive, royalty‐free, transferable worldwide license and right to use, display, reproduce, distribute, publish, modify, adapt, translate, create derivative works of, make available and sublicense and otherwise use the User Content.
You understand that all information transmitted through the service is the sole responsibility of the person from which such content originated and that Scribo will not be liable for any errors or omissions in any content. You acknowledge that all content accessed by you using the services is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom.
You understand that Scribo cannot guarantee the identity of any other users with whom you may interact with in the course of using the services. Additionally, Scribo cannot guarantee the authenticity of any data which users may provide about themselves.
5. Your Warranty
You warrant, represent and agree that you will not contribute any content or otherwise use the services in a manner that
(i) infringes or violates the intellectual property rights or proprietary rights, rights of publicity or privacy, or other rights of any third-party;
(ii) violates any law, statute, ordinance or regulation;
(iii) is harmful, fraudulent, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libellous, or otherwise objectionable; or
(iv) jeopardises the security of your account in any way, such as allowing someone else access to your account or password.
You remain solely responsible for all content that you upload, post, email, transmit, or otherwise disseminate using, or in connection with, the services, and you warrant that you possess all rights necessary to provide such content to Scribo and to grant Scribo the rights to use such information in connection with the services and as otherwise provided herein.
Scribo reserves the right to remove any content from the services at any time, for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such content), or for no reason at all.
6. Restrictions
You are responsible for all of your activity in connection with the services. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your right to access or use the services.
You may not post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information from any Scribo user. Use of the services to violate the security of any user, transfer or store illegal material (including material that may be considered threatening or obscene), or engage in any kind of illegal activity is expressly prohibited.
Further, the use of manual or automated software, devices, or other processes to "crawl" or "spider" any page of the website is strictly prohibited. You will not decompile, reverse engineer, or otherwise attempt to obtain the source code of the services.
7. Disclaimers and Limitations of Liability
You are responsible for your use of the Services and for decisions you make based on information or outputs obtained through the Services.
The Services may include user-generated content or links to third-party websites or services. To the maximum extent permitted by law, Scribo is not responsible for content provided by users or third parties, or for third-party websites, services, or products.
Scribo aims to keep the Services available, but does not guarantee uninterrupted or error-free operation. The Services may be unavailable from time to time due to maintenance, updates, or events outside Scribo’s reasonable control.
To the maximum extent permitted by law, the Services are provided “as is” and “as available”. Scribo disclaims all warranties and conditions that may be excluded by law.
To the maximum extent permitted by law, Scribo’s total aggregate liability arising out of or in connection with the Services or this Agreement is limited to the pro-rata portion of the fees paid or payable for the Services for the billing period in which the event giving rise to the claim occurred.
To the maximum extent permitted by law, Scribo will not be liable for any indirect, special, incidental, consequential, or exemplary loss, including loss of profits, loss of goodwill, loss of data, business interruption, or loss arising from reliance on outputs or results.
Nothing in this Agreement excludes, restricts or modifies any rights or remedies that cannot be excluded, restricted or modified under applicable law, including any consumer guarantees or statutory rights that apply.
8. Registration and Security
As a condition to using services, you will be required to register with Scribo using an email address (for teachers) or an email address or login ID (for students) and select a password and user name, or you may be permitted to register a school community within the website. Scribo permits the use of de-identified accounts, email addresses for teacher accounts must be accurate and must not use false email domains.
Scribo requires email for teachers so that we may communicate with teachers with regard to the Service. Failure to provide valid emails shall constitute a breach of this Agreement, which may result in termination of your account and/or all accounts associated with your Scribo subdomain. You may not select or use as a Scribo user id a name of another person with the intent to impersonate that person or use as an Scribo user id a name subject to any rights of a person other than you without appropriate authorisation, nor may you select or use a school community that you do not have the right and authorisation to use. Scribo reserves the right to refuse registration of or cancel an Scribo user id or Scribo subdomain in its discretion. You shall be responsible for maintaining the confidentiality of your password.
Please read our full Security and Privacy policy, available by clicking the 'Privacy' button at the top of this document.
9. Indemnity
You will indemnify and hold Scribo, its parents, subsidiaries, affiliates, officers, and employees harmless (including, without limitation, from all damages, liabilities, settlements, costs and attorneys' fees) from any claim or demand made by any third-party due to or arising out of your use of the services, your violation of this Agreement, or the infringement by you or any third-party using your account of any intellectual property or other right of any person or entity.
10. Fees and Payment
Access to the Scribo service requires you to pay for certain features or content. You may not withhold, set off, or deduct any amounts from fees payable to Scribo unless Scribo agrees in writing.
11. AI Tokens
When using our services, you may be required to use AI Tokens ("Tokens"), which are prepaid digital credits that can be purchased and redeemed to be used for our services. Tokens have no cash value, are non-refundable, and cannot be exchanged for cash, products, or services, except as explicitly offered within our services.
Tokens may be purchased via prepaid scratch cards, gift codes, or other methods we may offer. Each code is redeemable once through the relevant website, in accordance with the provided instructions.
Tokens may be subject to an expiry date, which will be communicated at the time of purchase, on the packaging, or within the website. Expired Tokens will be void and cannot be redeemed. Tokens are for your personal, non-commercial use only. They cannot be resold, transferred for value, or exchanged, unless explicitly permitted by us. Any unauthorised use, duplication, or fraudulent activity will void the Tokens and may result in the termination of your account. All purchases of Tokens are final and non-refundable.
12. AI Feedback
The AI-generated feedback provided by our services is intended for educational support only. While we strive for accuracy, the feedback is not guaranteed to be complete, current, or error-free. It should be used as a supplementary tool and should not replace professional advice from/as teachers or qualified educators. Scribo is not liable for any academic, personal, or other decisions made based on the AI feedback.
13. Third-Party Websites and Services
The services may contain links or connections to third-party websites or services that are not owned or controlled by Scribo. When you access third-party websites or use third-party services (for example, SSO using your Microsoft or Google account), you do so at your own risk. Scribo encourages you to read the terms and conditions and privacy policy of each third-party website or service that you visit or utilise.
Scribo has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third-party websites or services, or by any third-party that you interact with through the services. In addition, Scribo will not and cannot monitor, verify, censor or edit the content of any third-party site or service.
To the maximum extent permitted by law, Scribo is not responsible for loss arising from your use of third-party websites or services. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties (including without limitation publishers). You agree that Scribo shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between participants on this site, or between users and any third-party, you understand and agree that Scribo is under no obligation to become involved. If you have a dispute with one or more other users, you hereby release Scribo, its officers, employees, agents, and successors in rights from claims, demands, and damages (actual and consequential) of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our service.
14. Termination
This Agreement shall remain in full force and effect while you use the services. You may terminate your use of the services or your account at any time by contacting us using the email at "18. Contact" below. Scribo may suspend or terminate your access to the services, website or your account at any time, for any reason which violates the terms of this Agreement. If your account is suspended or terminated, you will be notified of the reason in writing and given an opportunity to respond.
Termination of account may result in the forfeiture and destruction of all information associated with your membership. Upon termination of your account, your right to use the services, access the website, and any content will immediately cease. All provisions of this Agreement which, by their nature, should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, and limitations of liability.
15. Governing Law
(i) Governing Law and Dispute Resolution (Default)
This Agreement shall be governed by and construed in accordance with the laws of Singapore without regard to the conflict of law’s provisions thereof.
Any dispute arising from or relating to the subject matter of this Agreement shall be finally settled by arbitration in Singapore, using the English language, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of arbitrators in accordance with the arbitration rules and procedures commonly accepted in Singapore.
The arbitrator’s decision (the “award”) is final and binding. Judgment upon the award may be entered and the award may be recognised and enforced in any court of competent jurisdiction.
Nothing in this Agreement prevents either party from seeking urgent injunctive or other equitable relief in a court of competent jurisdiction (for example, to protect confidential information or intellectual property) while arbitration is ongoing.
For any court proceedings connected with the arbitration (including applications for urgent relief or enforcement of an award), the parties consent to the exclusive jurisdiction and venue of the courts of Singapore.
(ii) Governing Law and Dispute Resolution (Customers in Australia and New Zealand)
Notwithstanding the section above, if the Customer is established in Australia or New Zealand, this Agreement shall be governed by and construed in accordance with the laws of New South Wales, Australia.
Any dispute arising from or relating to the subject matter of this Agreement shall be brought exclusively in the courts of New South Wales, Australia, and each party irrevocably submits to the exclusive jurisdiction and venue of those courts.
16. Copyright Dispute Policy
Scribo respects copyright and expects users to do the same. We may remove or disable access to content we reasonably believe infringes copyright, and we may suspend or terminate accounts of repeat offenders.
(i) Reporting a suspected copyright infringement
If you believe content available through the Services infringes copyright, please send a notice to the contact email in Section 18 (Contact). You may also send notices by post to the address below. Your notice should include:
- A physical or electronic signature of a person authorised to act on behalf of the copyright owner.
- Identification of the copyrighted work(s) you believe have been infringed.
- Identification of the material claimed to be infringing, including where it is located in the Services, with enough detail for Scribo to find and verify it.
- Your contact details (name, email address, and phone number).
- A statement that you have a good faith belief the use is not authorised by the copyright owner, its agent, or the law.
- A statement that the information provided is accurate and that you are authorised to make the complaint on behalf of the copyright owner.
(ii) What Scribo does after receiving a valid notice
If we receive a valid infringement notice, we may:
- Remove or disable access to the content.
- Notify the user who posted the content that it has been removed or disabled.
- Take further action for repeat offenders, including suspension or termination of access to the Services.
(iii) Counter-notice (if you believe content was removed by mistake)
If your content was removed or disabled and you believe this was an error (for example, because you own the rights, have permission, or the content does not infringe), you can send a counter-notice to the contact email in Section 18 (Contact). You may also send counter-notices by post to the address below. Your counter-notice must include:
- Your physical or electronic signature.
- Identification of the content that was removed or disabled, and where it appeared before it was removed.
- A statement that you have a good faith belief the content was removed or disabled because of mistake or misidentification.
- Your name, email address, and phone number.
If we receive a counter-notice, we may provide a copy to the person who submitted the original complaint. Unless the copyright owner takes legal action seeking a court order to keep the content down, we may restore the content or re-enable access after 10 business days, and typically within 10 to 14 business days.
Copyright notices by post
Scribo Holdings Pte. Ltd.
67 Ubi Ave 1, StarHub Green #06-03
Singapore 408942
17. Miscellaneous
No waiver. If either party does not enforce a right under this Agreement straight away, it does not mean that party has given up that right, or any other rights, later.
Events outside our control. Scribo is not responsible for delays or failures to perform caused by events beyond Scribo’s reasonable control (for example, power outages, internet or communications failures, system failures, or third-party service disruptions).
Severability. If any part of this Agreement is held to be invalid or unenforceable, that part will be limited or removed only as much as necessary, and the rest of the Agreement will remain in effect.
Assignment. You may not assign, transfer, or sublicense this Agreement without Scribo’s prior written consent. Scribo may assign or transfer this Agreement, and may delegate its obligations, without your consent.
Entire agreement. This Agreement is the complete and exclusive statement of the parties’ agreement on its subject matter and replaces all prior or contemporaneous agreements, discussions, representations, and understandings (whether written or oral) relating to that subject matter.
Changes. Any amendment or variation to this Agreement must be in writing and agreed by both parties, except that Scribo may update these terms from time to time by publishing an updated version (or otherwise notifying the Customer). Updated terms apply from the effective date stated in the updated terms (or, if no date is stated, from the date they are published). If the Customer continues to use the services after the updated terms take effect, the Customer is taken to have accepted the updated terms.
No partnership or authority. Nothing in this Agreement creates a partnership, joint venture, employment, or agency relationship between the parties. Neither party has authority to bind the other.
Regulatory Compliance. Nothing in this Agreement limits or excludes either party’s obligations under applicable privacy, data protection, copyright, or consumer protection laws.
By visiting the websites or using the services of Scribo in any manner, you agree that you have read and agree to be bound by the terms and conditions of this agreement to the exclusion of all other terms. If the terms of this agreement are considered an offer, acceptance is expressly limited to such terms.
If you do not agree to all of the terms and conditions of the agreement, you have no right to use Scribo websites or services. For clarity, third party services may be available via Scribo websites (for example via SSO integration to Microsoft Teams or Google Classroom). Such third-party services are being provided by a third party and not by Scribo, and Scribo has no responsibility. In addition to the terms of this agreement with respect to third party software, your use of such third-party services will be governed by the terms of any agreement between you and such third party.
18. Contact
If you have any questions, complaints, or claims with respect to the services, you may contact us at team@scribolearning.com or by post at
Scribo Holdings Pte. Ltd.
67 Ubi Ave 1, StarHub Green #06-03
Singapore 408942
Privacy & Security
Last reviewed Feb 5 2026
Scribo Holdings Pte Ltd / Scribo Learning (Scribo) are committed to safeguarding and preserving the privacy & security of our website visitors and product users. This Privacy Policy explains what happens to any personal data that you provide to us or that we collect from you while you use our software or visit our site.
It is a requirement of Scribo that all end-users are fully aware and informed of this Privacy Policy. In educational environments such as schools where consent is obtained on behalf of the student (see Verifiable Parental Consent), we do not show in-program acceptance and consent interfaces to students. However, this policy should be made available to all users by the school / organisation using the product. We also provide links to the policy at multiple access points in application.
By using our Applications, Extensions, Add-ins or Services in any way means that you agree to our Terms, Privacy Policy and (if applicable) the GDPR Data Processing Addendum.
Verifiable Parental Consent
Scribo does not impose a minimum age restriction. Where required under applicable law, parental or guardian consent is obtained and managed by the school or relevant education authority through their established enrolment and consent processes, which Scribo accepts as valid authorisation for student use.
PDPA Compliance (Singapore and Malaysia)
We comply with the requirements of the Personal Data Protection Act 2012 (PDPA) of Singapore and the Personal Data Protection Act 2010 (PDPA) of Malaysia.
Our obligations under the PDPA include:
- Purpose Limitation: We collect, use and disclose personal data only for purposes directly related to providing and improving our educational services, or as required by law.
- Consent: We obtain and rely on appropriate consent for the collection, use and disclosure of personal data, including through schools and educational institutions where applicable.
- Notification: We inform individuals of the purposes for which their personal data is collected, used, and disclosed, through this Privacy Policy and other appropriate means.
- Access and Correction: Individuals have the right to access and correct their personal data. Requests can be made via team@scribolearning.com and will be addressed within 30 days.
- Protection: We implement reasonable security arrangements to protect personal data in our care from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
- Retention Limitation: We retain personal data only for as long as is necessary to fulfil the stated purposes, or as required by law or contractual obligations.
- For school-based implementations, we require that schools or organisations obtain all necessary parental or guardian consents, where applicable, before providing student data to us in compliance with the PDPA.
If you have any questions about our compliance with the PDPA, or wish to exercise your rights under the PDPA, please contact us at team@scribolearning.com.
FERPA Compliance
We take student privacy seriously and comply with the Family Educational Rights and Privacy Act (FERPA).
Data Use: Student information is used solely to provide our educational services.
Data Protection: We implement robust security measures, such as encryption and access controls, to safeguard student information.
Access Control: Scribo employees access school data only when authorized by the school for troubleshooting or assistance. All Scribo personnel are trained to handle data in a FERPA-compliant manner.
No Unauthorized Sharing: We do not share student information with third parties unless explicitly authorized by the school or required by law.
Parental Consent: Schools are responsible for obtaining verifiable parental consent before sharing student information with Scribo. Schools must establish internal policies to ensure FERPA compliance.
For any questions about our FERPA compliance, please contact us at team@scribolearning.com.
COPPA Compliance
Scribo is a "K-to-grey" platform, and we are proud to serve primary schools and their students. We comply with the Children’s Online Privacy Protection Act (COPPA) to protect the privacy of children under 13.
Data Collection: We collect personal information from students only to provide our educational services.
Parental Consent: Schools are responsible for obtaining verifiable parental consent before sharing student information with us, and must establish internal policies to ensure COPPA compliance.
Data Protection: We use strong security measures to keep student information safe and only allow access to authorized personnel for the purposes of troubleshooting, as requested by the school.
Parental Rights: Parents can review, request deletion, and refuse further collection of their child's information by contacting the school.
For any questions about our COPPA compliance, please contact us at team@scribolearning.com
Data Stored by Scribo Pronto
The information we collect when teachers use the Scribo Pronto add-in for Microsoft Word includes:
- The name and email address of the teacher using the service as registered with Microsoft
- The name and email address of the student that owns the document as registered with Microsoft
- Metrics about student writing, for example their vocabulary and sentence use
- Optionally, grades and feedback given by the teacher
Required permissions for add-ins and extensions
Applications that integrate with Microsoft products must declare their intent to access your data by requesting permission from you when you install them. Scribo requests permissions based on the principle of least privilege. That is, we request permission to access only the minimum subset of your data that we need to function correctly. Should permission requirements and functionality change, Scribo will request your permission again. Your express permission must be granted in order for Scribo to integrate with Microsoft Word.
Data Stored by Scribo for Google Docs
The information we collect when teachers use the Scribo for Google Docs Chrome extension include:
The name and email address of the teacher using the service as registered with Google
The abstracted name of the student that owns the document as registered with Google
Metrics about student writing, for example their vocabulary and sentence use
Optionally, grades and feedback given by the teacher
Required permissions for add-ins and extensions
Applications that integrate with Google products must declare their intent to access your data by requesting permission from you when you install them. Scribo requests permissions based on the principle of least privilege. That is, we request permission to access only the minimum subset of your data that we need to function correctly. Should permission requirements and functionality change, Scribo will request your permission again. Your express permission must be granted in order for Scribo to integrate with Chrome browser or Google Docs.
Scribo Pronto for Microsoft Word
Below is a list of the permissions we use and why they are required for the Scribo Pronto add in for Microsoft Word Online and Microsoft Word 2016.
| Permission |
How Scribo Pronto uses it |
| Sign you in and read your profile |
Pronto accesses the name, email address and optionally profile picture of you and the users that are editors of the document you are viewing or grading. We store your name and email in order to manage your licensing information and save your grading and feedback so you can access it again. |
|
Have full access to all files user can access |
Read only access to the document content that you are viewing or grading using the service. We use edit permission to insert a Writing Report into the document, if this option is chosen. |
Scribo For Google Docs for Google Chrome
Below is a list of the permissions we use and why they are required for the Scribo Pronto extension for Chrome.
|
Permission |
How Scribo for Google Docs uses it |
| See all your Google Docs documents |
Read access to the document content that you are viewing or grading using the service.
|
| View your email address |
We store the teacher's name and email in order to manage licensing information and save your optional grading and feedback so you can access it again. |
Note: Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models.
Data stored
Students and Personally Identifiable Information
For Google or Microsoft SSO based registrations, we collect the following information about students so that we can create a student account:
- Student name as registered with Google or Microsoft
- The student’s email address as registered with Google or Microsoft
- For the Insights Dashboard and Pronto, the student’s profile picture as provided to Google or Microsoft (if the school policy permits access)
No other Google or Microsoft profile information is collected.
For non-Google or Microsoft SSO based registrations, we collect the following information about students so that we can create a student account:
- Student name, or a de-identified pseudonym
- The student’s email address or a de-identified login ID
Teachers and Personally Identifiable Information
Teacher accounts encompass all roles that are available in the application suite, for example classroom teachers, heads of department etc.
For Google or Microsoft SSO based registrations, we collect the following information about teachers so that we can create a teacher account:
- The teacher name as registered with Google or Microsoft.
- The teacher’s email address as registered with Google or Microsoft
No other Google or Microsoft profile information is collected.
For non-Google or Microsoft SSO based registrations, we collect the following information about teachers so that we can create a teacher account:
- The teacher name, or a de-identified pseudonym
- The teacher’s email address
Additional Data Stored
We only store data that is needed for the provision, administration or improvement of the functionality provided for education purposes, as required by each school. The information we collect when students or teachers (“users”) use our web applications can include:
- The name of the school, if the user is being included under a school license
- The user’s classes
- The teacher’s role
- Their creation or completion of assignments
- Metrics about student responses to assignments
- Optionally, grades and feedback given by teachers
- Their use of the website - when they login and which pages they access
- Details about their device (for example, the type of device and browser in use)
Additional Data Stored by Ledger and NAPLAN Explorer (optional - chosen by the school)
The information we collect when students or teachers (“users”) use the Ledger web applications:
- Metrics about student assessment results
- Other data collected and imported by the school, as the school deems relevant to their needs. For example, student academic goals.
Data security and access
Data security and privacy are important to us, and we take all steps necessary to protect your personal information. Although no security or encryption method can be guaranteed to protect information from hackers or human error, we take all reasonable steps to secure your personally identifiable information against unauthorised access or disclosure.
Data is stored on servers provisioned in Amazon’s world class, highly secure data centers which utilize state-of-the art electronic surveillance and multi-factor access control systems. Data centers are staffed 24x7 by trained security guards, Environmental systems are designed to minimize the impact of disruptions to operations. Multiple geographic regions and Availability Zones allow Scribo to remain resilient in the face of most failure modes, including natural disasters or system failures.
All data in transit (inbound and outbound traffic) is symmetrically encrypted (AES-256). Data is also encrypted at rest.
Scribo employees have very limited access to content on our servers. Access is authorized strictly on a least privileged basis using secured connections. Where we need to access your data to provide you with support, we will obtain express permission to do so.
Accessibility Options for Disabled Students
We are committed to ensuring that all students have access to our educational services. To enhance accessibility, we provide accessibility toolbars ensuring compliance with WCAG 2.1 and ADA standards.
Accessibility Features: Our toolbars offer various features to assist disabled students, including text-to-speech, keyboard navigation, screen reader compatibility, and more.
Compliance: Our accessibility solutions are designed to comply with the Web Content Accessibility Guidelines (WCAG 2.1) and the Americans with Disabilities Act (ADA).
Opt-In Process: Schools can request to enable these accessibility options for their students. Please contact us to activate these features.
For more information about our accessibility options, or to opt-in, please contact us at team@scribolearning.com.
Disclosing your information
We never disclose your personal information to any other party other than in accordance with this Privacy Policy and where we are legally required by law to disclose your personal information.
Scribo will never sell any user’s personal information to any third party. We do not display advertising, therefore, no data is collected for ad targeting. We do not operate any referral program and do not display any sponsored links.
GDPR and Transfer of Personal Data
Scribo recognize the EU General Data Protection Regulation (GDPR) as a cornerstone of data protection and is committed to safeguarding the personal data of all users. We ensure that:
- Personal data is processed fairly, lawfully, and transparently.
- Personal data is collected and processed only for specified and lawful purposes.
- Processed data is adequate, relevant, and limited to what is necessary.
- Processed data is accurate and kept up to date as necessary.
- Personal data is retained only as long as necessary for its intended purpose.
- Personal data is processed in accordance with individual rights under GDPR.
- Personal data is protected with robust technical and organizational security measures.
Transfer of Your Data Outside the EU
To provide our services, we may transfer or store data outside the EU, including in secure Amazon data centers located in Sydney, Australia. In addition, we use third-party providers, including Google and Microsoft, to facilitate key functionalities such as Single Sign-On (SSO) for user authentication. These providers process limited user data during authentication (e.g., credentials) and return verification data to us to confirm access rights.
Neither Australia nor the USA has been granted adequacy status by the EU. To ensure GDPR compliance and protect your data during transfers outside the EU, Scribo has implemented Standard Contractual Clauses (SCCs) as approved by the European Commission. These SCCs include:
Processor to Controller SCCs: Governing data transfers between Scribo (Processor) and EU-based schools (Controllers) when processing student data.
Controller to Processor SCCs: Governing data transfers between Scribo (Controller) and third-party processors such as Google and Microsoft, for operations such as SSO.
Controller to Controller SCCs: Governing data exchanges where both Scribo and third-party providers act as independent Controllers.
You can review our GDPR Data Processing Addendum, which includes links to the SCCs, here.
Third-Party Data Transfers
Google: Google’s SCCs are integrated into their Data Processing Addendum (DPA), which governs the processing of personal data through Google Workspace and related services. For more information on Google’s compliance measures, please visit Google’s Data Processing Addendum.
Microsoft: Microsoft incorporates SCCs within their DPA, ensuring GDPR compliance for services like Microsoft 365 and Azure. More information about Microsoft’s data protection measures is available here.
Your Rights
Under GDPR, you have the right to access, rectify, delete, or restrict the processing of your personal data. You also have the right to data portability and to object to the processing of your data. For any requests or questions regarding your data, please contact team@scribolearning.com.
Third-Party Subprocessors and AI Processing Controls
Scribo engages a small number of carefully selected third-party service providers (“subprocessors”) to support the delivery, security, and reliability of our products. These subprocessors may process limited personal data on our behalf, strictly for the purposes described in this Privacy Policy. All subprocessors are bound by written data protection agreements that include confidentiality and security. We review all subprocessors for security and privacy compliance and maintain least-privileged access controls.
Data Minimization
Where possible, we remove, anonymise or pseudonymise personally identifiable data before processing. Subprocessors have no rights to use personal data for their own purposes.
Current Subprocessors
Only third parties that process identifiable personal data on behalf of Scribo are included. Services that receive only completely anonymised data, or services used solely at the direction of the school that push data to us (such as SSO or school roster data), are not classified as subprocessors.
| Sub-processor | Purpose | Personal Data Processed | Location / Region | Compliance / Security |
|---|---|---|---|---|
| Amazon Web Services (AWS) | Cloud hosting, storage, encrypted backups |
All platform data and related processing operations |
Sydney, Australia | AWS Data Processing Addendum & Compliance |
| Google LLC (Analytics) | Pseudonymous site analytics |
|
USA | Google Analytics Data Processing Terms |
| Zoho Corporation | Customer relationship management (CRM) |
|
USA | Zoho Privacy & Compliance |
| WhatsApp (Meta Platforms) | Support communications and notifications for Vision Workbooks users in Singapore |
|
USA | WhatsApp Business Data Processing Terms |
| Asana Inc. | Internal task management and customer enhancement request tracking |
|
USA | Asana Privacy Statement |
| Google Workspace (Internal Operations) | Internal company email, document storage, spreadsheets, onboarding/support workflows |
|
Global | Google Workspace Data Processing Terms |
| Intercom | Secure in-app and email-based customer support messaging |
|
Sydney, Australia | Intercom Trust & Security |
| OpenAI | Generative AI processing for defined product features (e.g., feedback, conversational assistance) |
|
Australia/USA |
OpenAI Data Processing Addendum (DPA) OpenAI Security & Privacy |
| Google (Gemini) | Generative AI processing for defined product features (e.g., feedback, conversational assistance) |
|
Varies by service configuration / region |
Google Cloud Trust Center Google Cloud Data Processing Addendum |
| Anthropic | Generative AI processing for defined product features (e.g., feedback, conversational assistance) |
|
Varies by service configuration / region |
Anthropic Trust Center Anthropic Data Processing Addendum (DPA) |
Use of Data
Scribo does not use personal data or content to train machine learning or artificial intelligence models. Data is used solely for the purpose of delivering the Scribo service to schools, including providing feedback, grading, reporting, and ensuring the reliability, security, and correct functioning of the platform. Any analysis undertaken to maintain or improve the service is limited to aggregated and de-identified operational data, such as system performance metrics and error logs, and does not involve the reuse of data for secondary purposes. Scribo does not use data for advertising, profiling, or any purpose outside the scope of service delivery and contractual obligations to schools.
AI Processing and Anonymisation Controls
Scribo uses large language models (LLMs) to power certain optional AI features such as writing feedback, scoring, and chat assistance. These features are controlled by each school and can be enabled or disabled at any time.
We never send personally identifiable information (PII) to any LLM provider. All AI processing uses secure, API-based models that do not use customer data for training, retention, or model improvement. Before any request leaves our environment, Scribo automatically removes or replaces names, emails, class identifiers, school identifiers, and any other information that could reasonably identify a student or teacher. Only the minimum anonymised text required to complete the task is sent, and all transmissions occur over encrypted TLS connections.
All matching back to user records happens exclusively within Scribo’s own access-controlled systems. Model responses never contain raw PII, and no third-party AI provider receives or stores identifiable personal information. We verify these protections through audit logs, automated tests, periodic manual reviews, and strict change-control processes. If AI features are disabled, no data is sent to LLM providers. When a school’s contract ends, all associated AI-related logs and outputs are deleted according to our data-retention and deletion policy.
New Zealand Privacy Act 2020 Compliance
We comply with the requirements of the New Zealand Privacy Act 2020, including the Information Privacy Principles (IPP 1 – 13) governing the collection, storage, use and disclosure of personal information.
Our obligations under the New Zealand Privacy Act 2020 include:
Purpose Limitation: We collect, use and disclose personal information only for purposes directly related to providing and improving our educational services, or as required by law, consistent with IPP 1 and 2.
Access and Correction: Individuals in New Zealand have the right to access and request correction of their personal information under IPP 6 and 7. Requests can be made via team@scribolearning.com and will be addressed within 30 days.
Protection: We implement reasonable security arrangements to protect personal data in our care from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, consistent with IPP 5.
Retention Limitation: We retain personal information only for as long as is necessary to fulfil the stated purposes or as required by law, in accordance with IPP 9.
Cross-Border Data Transfers: Scribo data is hosted in secure Amazon Web Services data centres located in Australia and Singapore. In accordance with IPP 12, we ensure that any cross-border disclosure of personal information is protected by comparable safeguards to those required under the New Zealand Privacy Act 2020. All transfers are secured through encryption, Standard Contractual Clauses (SCCs), and equivalent contractual and technical measures.
Breach Notification: In the unlikely event of a privacy breach that is likely to cause serious harm, Scribo will promptly notify the New Zealand Privacy Commissioner and any affected individuals, in accordance with Sections 114 to 117 of the Privacy Act 2020.
If you have any questions about our compliance with the New Zealand Privacy Act 2020, or wish to exercise your rights under the Act, please contact us at team@scribolearning.com.
Monitoring usage
Cookies
Cookies are text files containing small amounts of information, which your computer or mobile device creates when you visit a website. We do not store any cookies for the purpose of marketing or advertising. The following cookie types are used.
Authentication, Security, Basic Functionality
Sometimes called “necessary cookies”, these cookies are needed for our sites to work properly. Without these cookies, core site services, such as accessing secure areas, can’t be provided. These cookies don’t gather information about you and are not used for marketing purposes.
Preferences
These functional cookies are all about the choices you make. They help us tailor your experience by remembering changes you’ve made to customisable content. Without these cookies, our application won’t remember any choices you’ve previously made, or personalise your browsing experience.
Google Analytics
Google Analytics cookies are used to track visitor usage. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so they can improve it. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors.
You can read Google's privacy policy here for further information http://www.google.com/privacy.html
Other API Services
Presto uses YouTube API Services to augment study content with educational videos. We do not send your personal details to make these API calls. You can find YouTube's Terms of Service here https://www.youtube.com/t/terms and Google's Privacy Policy here http://www.google.com/privacy.html
By using these service, users are agreeing to be bound by the YouTube Terms of Service.
Notice of changes to the pricacy policy
From time to time, we may make changes to this policy. We will notify you of any changes via our messaging system. In the case of material changes to the policy, we will also seek your renewed consent. Notifications of changes to the policy will include a link to the updated policy, a summary of the changes, why the update was necessary and how it affects you.
If you do not agree with any aspect of the updated policy, you must notify us promptly and cease using our services. We recommend that you regularly check for changes and that you review this policy when visiting our website.
Successor Entities
If we are acquired by or merge with another entity, to the extent that we can we will require such entity to assume our obligations under this privacy policy. In the alternative, we will provide all users with an option to decline transferring their information to the successor entity.
Enforcement, accessing, updating and removing your personal information.
We will take reasonable steps to make sure that the personal information we collect and use is accurate and up to date. If your personal details change, such as your name or email address, please amend your profile accordingly.
You have the right to see the personal information we hold about you via an access Request. You may ask us to make any changes to ensure that it is accurate and up to date, unless an exception under relevant privacy legislation applies. You also have the right to ask us to remove your data.
If you wish to access or remove your data, please contact us using the contact details set out below. Requests will be met within 30 days of receiving the request.
We regularly review our compliance with our Privacy Policy. All comments, queries, complaints and requests relating to our use of your personal information are welcomed and should be addressed to:
The CEO
Scribo Holdings Pte. Ltd.
67 Ubi Ave 1, StarHub Green #06-03, Singapore 408942
Email: team@scribolearning.com
We will promptly acknowledge and investigate any complaint about the way we manage personal information.